Shipping and Handling Policy

Hexa promises to sell STOCK products only, and your purchase will be shipped out as soon as payment is processed and confirmed. With international shipping, you should receive your products around 3 weeks.

If the product you are looking for is out of stock, please make sure to sign up for our newsletter, so you can receive our most up-to-date restock and new product launch information.

Contact information

Please contact us if you have any questions about this Policy. You may contact us at

What international shipping does Hexa offer?

Hexa ships internationally via different shipping suppliers.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Shipping cost may vary depending on your country.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are your responsibility. If required under the applicable law, we will also charge the applicable taxes, including import tax, withholding tax, sales tax, or value-added tax, which shall be paid by you at check out.

European customers, who elect, fail, or refuse to pay taxes and/or duties resulting in the products being returned to us have no right to dispute the full amount paid to us. We may, if it is in accordance with our Refund Policy, refund you for the cost of the products, excluding the shipping fees.

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